Real Feedback. Better Choices.
We collect and publish genuine customer feedback to help you make a more informed decision before purchasing a Pestrol product.
Our aim is simple: genuine feedback from customers who have experience with the product, whether that experience is positive, neutral or negative.
How Our Review System Works
PURCHASE
A customer purchases a product from Pestrol.
INVITATION
After delivery, we may invite the customer to review their purchase.
REVIEW
The customer submits feedback and may verify their email address or purchase.
Genuine feedback. A fair approach.
01
Genuine Customers
Where appropriate, we may verify an order, email address, product or other purchase information connected with a review.
02
Positive & Negative
A genuine review is not rejected simply because it is critical or gives a low rating.
03
Moderated for Integrity
Reviews may be checked for authenticity, relevance, inappropriate content, personal information, spam or manipulation.
How Reviews Are Moderated
Moderation is based on authenticity and content standards — not whether the review is favourable to Pestrol.
What should a product review contain?
Please keep your review relevant to the product and your genuine experience using it.
Reviews should not contain profanity, abusive or threatening material, spam, advertising, unrelated content or personal information about another person.
Product reviews should primarily discuss the product itself rather than unrelated customer-service or delivery matters.
When may a review be withheld or removed?
A review may be withheld, rejected or removed where it reasonably appears to:
• be fake, fraudulent or materially misleading;
• relate to a different product;
• duplicate another review;
• contain spam, advertising or promotional material;
• contain abusive, threatening, discriminatory or seriously inappropriate content;
• disclose another person’s private or personally identifying information;
• contain fabricated information; or
• otherwise breach these review guidelines.
A review will not be removed simply because it is negative or critical.
Do you edit customer reviews?
Pestrol does not change a customer’s star rating or materially alter the meaning or sentiment of a genuine review.
Where personal information or inappropriate content has been included, we may redact that information where appropriate or ask the reviewer to submit an amended version.
Can Pestrol verify a review?
Yes.
Where reasonably necessary, Pestrol may verify information connected with a review, including purchase records, the product purchased, order information or the reviewer’s email address.
Where verification cannot reasonably establish that a review is genuine, Pestrol may decline to publish it or remove it.
Incentives & relationships
Incentivised Reviews
From time to time, Pestrol may offer an incentive for submitting a review. Any incentive is for providing feedback — not for providing a positive review.
Customers remain free to provide positive, neutral or negative feedback, and an incentive will be disclosed where appropriate.
Relationships & Disclosure
If a reviewer has a material relationship with Pestrol — such as being an employee, contractor, supplier or receiving a product specifically for review — that relationship is disclosed.
Suspected Fake or Manipulated Reviews
Pestrol may investigate reviews that reasonably appear to be fake, misleading, duplicated or manipulated. This can include checking purchase records, review patterns, product information or other information reasonably available to us.
Where we reasonably determine that a review is not genuine, we may decline to publish it or remove it from our website.
Other Feedback
Product reviews are designed to help customers understand the product itself. For feedback about delivery, customer service, warranty claims, returns or any other part of your experience with Pestrol, please contact our team directly.
Mosquito Traps
