PESTROL PRODUCT WARRANTY
Warranty & Consumer Guarantees
Straightforward support for product faults and your rights under Australian Consumer Law.
12 MONTHS
Most Pestrol products
6 MONTHS
Globes
12 MONTHS
Outdoor furniture structure
AS STATED
Product-specific warranties where advertised
Our Voluntary Warranty
Pestrol's voluntary warranty is provided in addition to your rights under the Australian Consumer Law. It does not replace, restrict or exclude those rights.
Covered Faults
Manufacturing defects and defects in materials or workmanship arising during normal intended use within the applicable warranty period.
Claim Assessment
We may inspect, test or request reasonable information, photographs, video or product identification before determining the nature and cause of a reported fault.
Appropriate Remedy
Where a valid claim is established, Pestrol will provide an appropriate repair, replacement, refund or other remedy having regard to the nature of the fault and applicable law.
Warranty Claim Verification
Proof of Purchase
We may request reasonable proof of purchase such as your order number, invoice, receipt, payment record or another record linking the product to the purchase.
Evidence of the Fault
Depending on the claim, we may request photographs, video, product model, serial or batch number and information about how and when the problem occurred.
Inspection if Required
Where reasonably necessary, the product or affected component may need to be returned or made available for inspection or testing before the claim is finalised.
False, Duplicate or Misleading Claims
Pestrol may reasonably investigate and verify a claim before providing a remedy under its voluntary warranty.
Pestrol’s voluntary warranty does not apply where Pestrol reasonably establishes that:
• the product presented or returned is not the product supplied in connection with the claim;
• a serial number, batch number, product label, proof of purchase or other material information has been falsified, substituted or improperly altered in connection with the claim;
• material information supplied in support of the claim is knowingly false or misleading;
• damage has been deliberately caused or created for the purpose of obtaining a remedy;
• the reported problem was caused by misuse, external damage, unauthorised alteration or another valid warranty exclusion; or
• a refund, replacement or equivalent compensation has already been received for the same product and loss and a further remedy would result in duplicate recovery.
Nothing in this section limits any remedy the customer is legally entitled to under the Australian Consumer Law.
If information supplied with a claim is incomplete, inconsistent or reasonably requires verification, Pestrol may pause processing for a reasonable period while relevant purchase records, product identification, payment information or other claim evidence is checked.
Pestrol will not unreasonably delay the assessment of a genuine claim.
Customers must tell Pestrol if they have already received or are seeking a refund, replacement, chargeback, payment dispute, insurance payment or other compensation for the same product and issue.
Pestrol may take any previous or concurrent remedy into account to prevent duplicate recovery, to the extent permitted by law.
Where a product carries a serial number, batch number or other identifying label, Pestrol may request this information to verify the product and claim.
If an identifier has been removed, damaged or altered, Pestrol may request additional evidence reasonably necessary to verify the product and purchase. This does not by itself remove any rights available under Australian Consumer Law.
Where appropriate and permitted by law, Pestrol may preserve relevant claim evidence and refer suspected fraudulent activity to a payment provider, insurer or appropriate authority.
This provision does not affect genuine consumer claims or rights under Australian Consumer Law.
Outdoor Furniture Warranty
Pestrol's 12-month voluntary structural warranty covers manufacturing defects affecting the frame or internal structure during normal residential use.
Manufacturing defects in materials or workmanship that affect the structural integrity of the frame or internal structure during the applicable voluntary warranty period.
The voluntary warranty does not cover ordinary wear and tear or reasonable cosmetic ageing, including fading, scratches, surface marks, cushion softening or natural variations in colour or texture.
This exclusion does not apply where the condition otherwise constitutes a failure under Australian Consumer Law.
The voluntary warranty does not cover damage caused or contributed to by prolonged standing water, excessive moisture, flooding, severe weather, inappropriate storage, coastal salt exposure, extreme environmental conditions or failure to follow reasonable care instructions.
Outdoor furniture will naturally be exposed to ordinary outdoor conditions. This exclusion applies where the environmental condition caused or materially contributed to the damage.
Damage caused or contributed to by misuse, abuse, accidents, incorrect assembly, inappropriate cleaning products, chemicals, fire, impact, infestation or use outside the product’s intended purpose is not covered by the voluntary warranty.
Damage caused or contributed to by an unauthorised alteration, modification or repair is not covered by Pestrol’s voluntary warranty.
An unrelated repair or alteration does not automatically exclude a claim concerning a separate product defect.
Where a particular defect, mark, imperfection or damage was specifically disclosed before purchase, that disclosed condition is not covered by the voluntary warranty.
This does not exclude a claim concerning a different fault that was not disclosed.
Pestrol’s voluntary outdoor furniture warranty applies to normal residential use unless the product is expressly sold with a commercial-use warranty.
This does not exclude any rights an eligible purchaser may have under Australian Consumer Law.
General Warranty Exclusions
Pestrol's voluntary warranty does not cover a problem to the extent it is caused or contributed to by the following circumstances.
Misuse, abuse, accidents, incorrect installation or assembly, failure to follow operating or maintenance instructions, or use outside the product’s intended purpose or stated specifications.
Alteration, modification or repair by the customer or an unauthorised third party where that work caused or contributed to the reported defect or damage.
Power surges, incorrect voltage, fire, flood, severe weather, natural disasters, impact, infestation, chemicals, inappropriate cleaning products or other external causes not attributable to a defect in the product.
Normal wear and tear and the ordinary depletion, expiry or consumption of batteries, filters, refills or other consumable components, unless the failure itself results from a defect covered by this warranty or Australian Consumer Law.
Damage caused or contributed to by failure to follow reasonable maintenance, cleaning, storage, installation or operating instructions supplied with the product.
These exclusions apply to Pestrol's voluntary warranty only. They do not exclude, restrict or modify rights that cannot lawfully be excluded under Australian Consumer Law.
How to Make a Warranty Claim
2. SEND THE DETAILS
Include your order details, description of the problem and photographs or video where relevant. Include serial or batch information if available.
3. WE ASSESS IT
We will assess the claim and advise whether inspection, return, repair, replacement, refund or another remedy is appropriate.
The voluntary warranty period begins on the delivery date. If reliable proof of delivery is unavailable, Pestrol may use a reasonable estimated delivery date based on dispatch and carrier records.
Returning a Product for Assessment
For products that can reasonably be returned, Pestrol may require the original product or affected component to be returned for assessment before a voluntary-warranty replacement is issued.
Where a product is confirmed to have a fault covered by law, Pestrol will meet or reimburse reasonable return, collection or transport costs where required. Large or difficult-to-return faulty products will be handled in accordance with Australian Consumer Law.
If assessment establishes that the problem is not covered by this voluntary warranty and no statutory remedy applies, Pestrol will advise you of any proposed transport, inspection or repair charges before chargeable work is undertaken.
Australian Consumer Law
Pestrol's voluntary warranty provides benefits in addition to your statutory consumer rights. Those rights may continue beyond the stated voluntary warranty period.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Product Care
Following the supplied operating, cleaning, maintenance and storage instructions helps maximise product life and can prevent avoidable damage.
For outdoor furniture, use appropriate covers where practical, clean with mild soap and water, avoid harsh chemicals and protect the furniture during severe or prolonged adverse weather.
Warranty Provider
Pestrol Australia
86 Biloela Street, Villawood NSW 2163, Australia
1800 33 88 88 | [email protected]
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