Pestrol Product Warranty

At Pestrol, we deeply value our customers and are committed to providing an outstanding online shopping experience. Your satisfaction is our priority, and we strive to ensure the quality and reliability of our products. Should you encounter any issues with your purchase, we urge you to reach out to us for assistance. Our dedicated team is here to support you through any concerns and to ensure your rights are fully protected. Please take a moment to familiarize yourself with our warranty terms and conditions, and remember, we are always eager to hear your feedback to continually improve our services.

Warranty Coverage

Pestrol offers a 12-month warranty on most of our products, demonstrating our confidence in their quality and durability. For our range of Globes, we provide a 6-month warranty, ensuring peace of mind with your purchase. This warranty is voluntarily offered by Pestrol and is designed to complement your consumer rights, not replace them.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. Additionally, you have the right to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not qualify as a major failure. This warranty acknowledges and supports your rights under the Australian Consumer Law and any other applicable legislation.

Making a Warranty Claim

Should your product be defective within the warranty period, Pestrol agrees to repair the item, provide a replacement, or offer a refund or store credit for the full purchase price, subject to the terms and conditions of this warranty. The warranty period for your product begins on the delivery date to your nominated address, or three days after dispatch if proof of delivery is unavailable.

If you need to initiate a warranty claim, please contact us [email protected]  with the following information:

  • A detailed description of the defect or damage.
  • Photographic evidence of the defect or damage, if applicable.
  • Your invoice, including the order number, and any other proof of purchase.
  • Any additional details required to process your claim.

Exclusions and Limitations

This warranty does not cover:

  • Products not used in accordance with the manufacturer’s instructions or specifications.
  • Damage or defects resulting from misuse, abuse, accidents, alterations, incorrect installation, or unauthorized repairs.
  • Damage from external causes such as power surges, natural disasters, or improper voltage.
  • Normal wear and tear, including but not limited to battery expiry.


Except as required by law, Pestrol’s liability under this warranty shall not exceed the purchase price of the goods. We will not be liable for any loss or damage to software or data stored on products returned to us for repair or replacement.

Contact and Feedback

For warranty claims or any assistance, please use us [email protected]. We value your feedback and are continuously seeking ways to enhance our services. If you are not satisfied with any aspect of your experience, please let us know so we can improve.

Pestrol is dedicated to ensuring your satisfaction with our products and service. Thank you for choosing us for your pest control needs.