• Change of Mind: Most items can be returned within 30 days of delivery for a refund or exchange. Items must be unused, in original packaging, and in resellable condition.

• Defective or Damaged Items: If the item you receive is damaged or faulty, we may request photos to be sent before the return. This helps us quickly find the best solution and improve our processes.

• Return Shipping:

  • For change-of-mind returns, return shipping is the buyer’s responsibility.

  • For faulty items or incorrect deliveries, Pestrol will cover return shipping costs or offer a prepaid return label.

• Contact Us First
  Email or call us to request a Return Authorization (RA) number and form. Returns without prior approval may not be accepted.

• • Return Shipping:
    For change-of-mind returns, customers are responsible for the cost of return shipping.
    If your item is faulty, incorrect, or damaged on arrival, Pestrol will cover the return shipping or provide a prepaid label where applicable.

  • Restocking Fees:
    No restocking fees apply for items returned in their original packaging and condition.
    If original packaging is missing or the product is not in resellable condition, a restocking fee of up to 15% may be deducted from your refund.

  • Refund Processing Time:
    Approved refunds are processed within 7  business days of receiving and inspecting the returned item.

• Return shipping for warranty claims is at the customer’s expense.

• If a fault is confirmed, Pestrol will cover the cost to send a replacement or repaired item back to you.

This policy does not exclude any rights you have under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

📞 Phone: 1800 33 88 88
📧 Email: [email protected]