SHIPPING & DELIVERY
Fast, tracked delivery from our Sydney warehouse
Clear shipping costs, realistic delivery timeframes and tracking from the moment your order leaves our Villawood warehouse.
$12
Standard Delivery
Flat-rate tracked shipping across Australia.
FREE
Orders Over $200
Free standard Australian delivery when you spend over $200.
$24.75
Premium Dispatch
Order before 12pm for priority same-day dispatch.
TRACKED
From Dispatch
Tracking details are emailed when your parcel leaves us.
Choose Your Delivery Option
Two straightforward options depending on how quickly you need your order dispatched.
Standard Delivery
$12 Australia-wide
Tracked standard delivery throughout Australia. Orders over $200 receive free standard shipping.
We aim to dispatch standard orders within 1–4 business days. Orders placed on weekends and public holidays begin processing on the next business day.
Premium Dispatch
$24.75 – Jump the Queue
Need your order moving quickly? Orders placed before 12pm with Premium Dispatch are prioritised for same-day dispatch.
Premium Dispatch prioritises warehouse processing. Courier delivery time after dispatch still depends on your destination and selected courier.
Estimated Delivery Times
These estimates apply after your order has been dispatched from our warehouse.
NSW & ACT
1–2 DAYS
VIC & QLD
2–3 DAYS
SA & TAS
4–5 DAYS
WA & NT
7–10 DAYS
REGIONAL AREAS
Please allow an additional 1–2 business days for regional and remote locations.
AEROSOL PRODUCTS
Aerosols must travel by road and may require approximately 2 additional business days.
What Happens After You Order?
From checkout to your front door, here's how your order moves through our system.
1. ORDER RECEIVED
Your order will show as Processing and you will receive an order confirmation email.
2. DISPATCHED
Once your parcel leaves our warehouse, your order status changes to Complete.
3. TRACK YOUR ORDER
Your dispatch email contains your tracking number. Tracking is also available through your Pestrol account.
Track Your Parcel
Use the tracking number in your dispatch email to follow your parcel directly with the courier.
Need to Cancel Your Order?
Contact us quickly. Once your order reaches warehouse processing, it can no longer be stopped before dispatch.
Within 2 Hours
Cancellation requests must be made within 2 hours of placing your order. If it has not entered warehouse processing, the order can be cancelled without a cancellation fee.
Already Being Processed?
Once the order has entered warehouse processing, you will need to receive the parcel and arrange a return.
Return shipping is your responsibility. A $15 restocking fee applies and original shipping charges are non-refundable.
Delivery Information
A few important details about unattended deliveries, busy periods and courier delays.
If nobody is available and the courier considers there to be a safe location, your parcel may be left at the delivery address under Authority to Leave. Once a parcel has been delivered to an authorised unattended location, responsibility for its security passes to the recipient.
Australia Post may leave a notification and take your parcel to an available collection point. Aramex and Toll may make further delivery attempts where no safe location is available before returning the parcel to Pestrol.
Our warehouse operates Monday to Friday. Orders placed on weekends or public holidays begin processing on the following business day.
During major promotions and high-volume periods, dispatch may take an additional 2–3 business days. If your order is urgent, please contact us on 1800 33 88 88.
Delivery dates are estimates. Public holidays, severe weather, peak shipping periods, regional destinations and courier network delays can affect delivery times once an order has left our warehouse.
International Shipping
Selected Pestrol products can also be shipped internationally.
$100 SHIPPING
Our standard international shipping fee is $100.
RESTRICTED PRODUCTS
Some hazardous, dangerous or restricted products cannot be shipped overseas.
LARGE & HEAVY ITEMS
We may be unable to ship orders where size, weight or international freight costs make delivery impractical.
Local Pickup
86 Biloela Street, Villawood NSW 2163
Monday–Friday: 9:00 AM–4:30 PM
Please wait for your pickup confirmation email before arriving. Orders are generally ready within 2–24 hours depending on stock availability. Bring your order confirmation and valid identification.
Limited Showroom
Our Villawood showroom displays selected products only and does not represent our entire online range.
If you want to view a particular product, please contact us before visiting. For the fastest service, order online and collect once you receive your pickup confirmation.
Still Need Help?
Our customer service team can help with shipping, tracking, cancellations, international orders and local pickup.
Mosquito Traps
