WHERE DO WE SHIP FROM
Pestrol Australia – Unit 7 / 17 Bowden Street Alexandria NSW 2015
WHERE DO WE SHIP TO
Pestrol delivers Australia wide to residential, business, parcel lockers and PO BOX addresses. To guarantee safe arrival of your order from Pestrol, please specify a delivery address which will be manned during business hours. If no one present to accept your delivery, but a safe place to leave your parcel is available, it will be left for you and the tracking will show “Authority to leave at the front door” if shipped by Fastway Courier. If shipped by Australia Post and no one is home to accept the delivery, a card will be left for you and your parcel will be taken to the nearest Australia Post or Parcel Connect Agent.
PLEASE NOTE: If you select for your parcel to be left at your premises we cannot be responsible if the parcel goes missing.
Depending on the country, international orders that are sent with DHL Premium Service should take an estimated 3-5 business days for deliveries to metropolitan areas of major cities. You will be emailed a Tracking Number once your order is shipped.
For international orders using Standard DHL Global Mail can take up to 5-15 Business Days from dispatch. You will be emailed a Tracking Number once your order has been shipped.
Please be aware that international orders may incur a customs or an import duty fee. You are responsible for payment of these fees. They differ depending on the country you are ordering from. Please contact your local customs offices for further information.
OUR DELIVERY CHARGES EXPLAINED
Pestrol standard delivery orders are charged a flat rate of $9.90 Australia Wide. Orders are dispatched next business day.
Premium Shipping Trackable, Fast are charged a fee of $16.50. Orders placed before 12pm, will be dispatched the same day and sent by Fastway Courier.
WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
Pestrol offers you SAME DAY dispatched for orders placed before 12 pm on Premium Shipping and the next business day for orders placed under Standard Shipping.
During the promotion and free shipping, all orders will be sent next business day.
There are some instances where a product you have ordered is not in stock, therefore, the same day dispatch cannot be met, however you will be notified and we will endeavour to have your order dispatched in a timely manner.
All dispatch times exclude weekends, Pestrol operates Monday to Friday from 9 am – 5 pm.
Orders placed on a weekend or Public Holidays will be processed and dispatched on the next business days.
During sale periods please allow 2-3 additional business days for shipping. If your order is urgent please contact us immediately at 1800 33 88 88.
Pestrol aims to deliver your order within 2-5 business days.
Products dispatched using Australia Post
Delivery times are estimated between 2-5 working days from the date of dispatch, depending on your location:
1-2 Business Days – NSW/ACT
2-3 Business Days – VIC/QLD
4-5 Business Days – SA/TAS
7-10 Business Days WA/NT
*Please allow additional 1-2 business days on top of the above times for regional areas.
*Orders that contain our Refill cans, can only be sent by road transport within Australia. Please allow 2 extra days above the times for delivery to take place.
Products dispatched using Fastway Courier
Fastway Courier is only used for orders in Metro Area and is delivered within 2 business days to NSW and VIC. Your parcel can be tracked at www.fastway.com.au
HOW TO TRACK YOUR ORDER
From the moment your order is placed, it will show “processing on our website”. You will receive an email notification confirming that your order is placed. Once the order is dispatched, it will show as “complete” in your account and an email will be sent advising your tracking number.
If you haven’t received an email with your tracking details, please check your SPAM folder.
You can also find out your tracking details by logging into your account.